Our team solves website problems every week, that is why we created this brief guide to help you get the best support possible, whether using another provider or us.
Here are 3 tips to help you get a lightning-fast solution to your problem from the DataViking support team.
1. Request one task at a time
Why? We want to avoid confusion and missed tasks.
Digging through an email thread that has 30 replies from different people it is challenging.
To avoid this, submit a new support request for each new issue you need help with. This strategy makes it easy for everyone: you will know exactly when your task is complete and you will avoid digging through your old emails, too.
2. Be specific
Be as accurate as possible. Here’s an example.
Subject: Change phone number on https://www.angelanderson.com/contact-angel-anderson/
Body: Please change the phone number to 352-415-9122. Thanks.
If our support team cannot figure out what you need, they are required to check in with you to be 100% confident about the actual problem you need to be solved.
3. Use screenshots and video clips that explain your needs
Send us an image or video clips to help explain what you want.
Tools like Skitch and Jing make it easy to create screenshots and add notes to them.
Have a question?
Please post your questions in the comments, and we will be happy to help out.
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